Refund And Return Policy

Thank you for shopping at Veneqa!

We take pride in providing high-quality wood art and neon lights. If, however, you are not entirely satisfied with your purchase, we’re here to help.

Refund Conditions:

1. Damaged or Defective Items: We carefully inspect each product before shipping. In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to replace the item or issue a refund.
2. Change of Mind: If you have a change of heart or are unsatisfied with your purchase for any reason other than damage or defect, please contact us within 7 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in the same condition as you received it, and in its original packaging. Please note that return shipping costs in this case are the responsibility of the customer.

Non-Refundable Items:

1. Customized or Personalized Items: Products that have been customized or personalized according to your specifications are not eligible for a refund unless they are damaged or defective.

How to Initiate a Return:

1. Contact Us: To initiate a return, please contact our customer service team at [your email address] with your order number and details about the product you would like to return.
2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on where to send the item.
3. Return Shipping: Please ensure that the item is securely packaged and includes the RA number. Return shipping costs for non-damaged or non-defective items are the responsibility of the customer.

Refund Process:

1. Verification: Once we receive your returned item, we will inspect it to ensure it meets the conditions for a refund.
2. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Information:

If you have any questions about our refund policy, please contact us at [your customer service email].

Thank you for choosing Veneqa for your wood art and neon light needs!